FAQ
Frequently Asked Questions
The most common questions on products, pricing, shipping, customization and after-sales. Can't find your answer? Reach out to a dedicated advisor anytime.
Products & Materials
Is your pressed-flower leather made from real flowers?
Yes. We hand-pick natural flowers and botanicals, pressed into leather at high temperature and pressure. Real blooms are permanently embedded — one-of-a-kind, never artificial prints.
Is the material eco-friendly and degradable?
Pressed-flower leather is plant-based, 100% biodegradable, and uses no animal leather — a vegan, sustainable material.
What materials do you offer besides pressed-flower?
We also offer premium PU leather and full-grain / split genuine leather for different positioning and price points — see the Pressed-Flower Craft page.
Do you have QC or test reports?
Yes. Our pressed-flower leather passes third-party anti-insect, anti-mold and antibacterial tests; reports can ship with goods or on request.
Pricing & MOQ
What are your MOQs?
Bulk in-stock: from 10 pcs/style; drop-shipping: from 1 pc; private-label: from 30 pcs; fully custom styles: quoted case-by-case. See each supply-chain service page.
How is pricing structured? Is there a wholesale price?
We offer source-factory B2B pricing with tiered bulk discounts on in-stock and volume orders — more volume, better unit price. Submit an inquiry for a quote.
Can I mix styles / colors?
Yes. In-stock supports color/size mixing within a style, and multiple styles can fill a carton to cut shipping cost.
Shipping & Delivery
How fast do you ship?
In-stock ships within 48 hours of payment with full QC; drop-ship orders before 16:00 on workdays ship same day; custom styles deliver per agreed lead time.
Which shipping methods do you support?
Express, freight, dedicated lines, and sea / air freight — domestic and cross-border, arranged per order and destination.
Can you ship overseas?
Yes. We have cross-border e-commerce experience and support drop-shipping overseas and bulk export — contact an advisor for details.
Customization & Private Label
Can you customize logo and packaging?
Yes. We offer embossing, foil stamping and metal-plate logos, plus full packaging: hangtags, gift boxes and dust bags.
How long is sampling, and is there a fee?
Sampling typically takes 7–15 days depending on craft complexity. Sampling fees are deductible from the mass-order total per contract.
Who owns the copyright on custom styles?
Ownership and licensing scope are defined in the contract; exclusive custom styles can apply for regional / time-based protection.
After-Sales & Service
What if I receive a defective item?
Quality issues within 7 days of arrival are eligible for exchange. We fully inspect before shipping and include QC reports to minimize after-sales risk.
Who handles drop-ship returns?
The factory backs returns/exchanges for quality issues; non-quality matters are handled per agreement.
How do we start working together?
Submit an inquiry on the About / Contact page, or reach a dedicated advisor via WeChat / phone — we'll follow up 1-on-1.
Have Other Questions?
A dedicated advisor is ready to help and match the right supply-chain solution.