Help Center
FAQ
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. Sign in to your OUVERIE account to view real-time delivery status in the order details.
How long does delivery take?
Mainland China typically receives delivery in 2-5 business days, handled by your OUVERIE dedicated consultant. Remote areas may experience slight delays.
What is your return and exchange policy?
Within 30 days of receipt, items in brand-new unused condition with all accessories included can be returned. Please contact customer service at 400-888-9688 to process.
How do I care for my OUVERIE product?
Keep botanical pressed-flower leather away from direct sunlight, heat, and humidity. Store in the original dust bag when not in use and wipe regularly with a soft dry cloth to preserve texture and quality. See the included product manual for detailed care instructions.
Do you offer customization?
We support OEM/ODM private-label customization, including custom pressed-flower patterns, colors, and hardware. Contact your dedicated consultant or see the product detail page for more information.
How do I find nearby partnership channels?
Please contact customer service or official OUVERIE channels for wholesale, drop-shipping, and private-label customization inquiries.